1. What types of events does EEL Logistics support?

We specialize in logistics and customs clearance services for trade fairs, congresses, exhibitions, and live events in Istanbul. Our services cover various industries, including automotive, healthcare, fashion, food, and more.

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2. How far in advance should I book your logistics services?

For the best experience, we recommend booking our services at least 4-6 weeks in advance of your event. However, we do our best to accommodate urgent requests based on availability.

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3. Do you handle customs clearance for products shipped internationally?

Yes, we provide comprehensive customs clearance services for all exhibition and promotional products entering Turkey. Our team ensures compliance with Turkish regulations to facilitate a smooth entry process.

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4. Can you deliver my exhibition items directly to my booth?

Absolutely. We offer seamless delivery services, bringing your products directly to your exhibition stand at any major event venue in Istanbul.

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5. What transport options are available for my exhibition goods?

We offer flexible transportation solutions by road, sea, and air, depending on your needs and timeline. Our team manages the logistics to ensure your products arrive safely and on time.

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6. Do you provide return and storage services after the event?

Yes, we offer both return logistics and secure storage services for your products after the event. This ensures your items remain safe until they’re ready for the next destination.

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7. Which exhibition venues in Istanbul do you serve?

We provide services at all major exhibition and congress venues in Istanbul, including Istanbul Fair Center (IFM), Tuyap Fair and Congress Center, CNREXPO, Istanbul Congress Center (ICC), and more.

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8. Can you help with last-minute logistics requests?

While we recommend advance booking, we strive to accommodate last-minute requests whenever possible. Please contact us directly, and we’ll do our best to assist.

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9. What industries do you work with?

We work across a wide range of industries, including aerospace, healthcare, fashion, food and beverage, technology, automotive, and more. Our team tailors solutions to the unique needs of each sector.

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10. Are there any size or weight limitations for products you transport?

We can handle a broad range of shipment sizes. For specific requirements, please contact us, and we’ll provide tailored solutions based on your product dimensions and weight.

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11. How do I get a quote for your services?

You can request a quote by contacting us directly via phone or email. Please provide details about your event, products, and specific requirements so we can offer an accurate estimate.

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12. What documents are required for customs clearance?

Typically, customs clearance requires a commercial invoice, packing list, and any applicable permits or certificates. Our team will guide you through the required documentation for a smooth process.

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13. Is EEL Logistics insured for transporting exhibition goods?

Yes, we carry comprehensive insurance to ensure that your exhibition goods are protected throughout the transport and delivery process. Additional insurance options are available upon request.

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14. Can you handle hazardous or sensitive materials?

We can manage specific types of sensitive and hazardous materials with appropriate arrangements. Please reach out with details, and we’ll advise on handling and regulatory requirements.

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15. What are your hours of operation?

Our head office is open Monday to Friday, from 09:00 to 18:00. We also offer 24/7 WhatsApp support at +90 545 216 20 46 for any urgent assistance.16. How do I contact EEL Logistics for further assistance?You can reach us via email at info@eellogistics.com or by phone at +90 545 216 20 46. Our team is happy to assist with any inquiries you may have.

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