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FREQUENTLY ASKED QUESDTIONS (FAQ)
1. What types of events does EEL Logistics support?
We specialize in logistics and customs clearance services for trade fairs, congresses,exhibitions, and live events in Istanbul.
2. How far in advance should I book your logistics services?
We recommend booking our services at least 4-6 weeks in advance, although we accommodate urgent requests based on availability.
3. Do you handle customs clearance for products shipped internationally?
Yes, we provide comprehensive customs clearance services for exhibition and promotional products entering Turkey.
4. Can you deliver my exhibition items directly to my booth?
Absolutely. We offer seamless delivery directly to your exhibition stand at all major venues in Istanbul.
5. What transport options are available for my exhibition goods?
We offer flexible transport solutions by road, sea, and air.
6. Do you provide return and storage services after the event?
Yes, we offer both return logistics and secure storage options.
7. Which exhibition venues in Istanbul do you serve?
We serve all major venues including Istanbul Fair Center (IFM), Tuyap, CNREXPO, ICC, and more.
8. Can you help with last-minute logistics requests?
Yes, while advance booking is preferred, we do our best to accommodate urgent needs.
9. What industries do you work with?
We serve a wide range of industries including aerospace, healthcare, fashion, food and beverage, technology, automotive, and more.
10. Are there any size or weight limitations for products you transport?
We handle a broad range of shipment sizes. Specifics can be discussed based on your needs.
11. How do I get a quote for your services?
Contact us directly via phone or email with event details, and we will provide a tailored quotation.
12. What documents are required for customs clearance?
Typically a commercial invoice, packing list, and any applicable permits or certificates.
13. Is EEL Logistics insured for transporting exhibition goods?
Yes, we carry comprehensive insurance for all goods in transit. Additional options are available upon request.
14. Can you handle hazardous or sensitive materials?
Yes, with prior notice, we manage specific sensitive or hazardous materials following regulatory compliance.
15. What are your hours of operation?
Monday to Friday, 09:00–18:00, with 24/7 WhatsApp support for urgent inquiries